Written return and refund policy
Thank you for shopping with us. We value your satisfaction and want to ensure a smooth return process for you. Please read our Returns Policy carefully, as it contains important Supportrmation regarding returns, exchanges, and refunds.
We have a 30-day return policy, starting from the date you receive your item. To be eligible for a return, the item must be in the same condition as when you received it. It should be unworn or unused, with all tags attached and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.
To initiate a return, please contact us at Support@Samtools.com You will receive instructions on how and where to send the package. Please note that returns sent without prior authorization will not be accepted.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, the refund will be processed and applied to your original method of payment within approximately 15 business days.
Please note: We have a restocking fee of 15% for returns due to Customer Remorse. This fee is applicable if the return is initiated because the customer changed their mind or no longer wants the product. The restocking fee helps cover the costs associated with processing and restocking the returned items in such cases.
Please be aware that certain items are non-returnable, including gift cards, downloadable software products, and certain health and personal care items. Sale items are also non-refundable, with refunds applicable only to regular-priced items.
If you have any questions or concerns about the return process, you can contact our customer support team at Support@Samtools.com
Exchange Policy:
We understand that sometimes products may arrive defective or damaged. In such cases, we offer exchanges for the same product. If you discover that your order is flawed, please contact us at Support@Samtools.com with photos and/or video clip of the wrong/damaged product. We will guide you through the exchange process and ensure a free exchange.
Please note that exchanges are only available for defective or damaged products. Change of mind returns or exchanges based on colour, size, or texture are not acceptable.
Refund Policy:
If your return is approved, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The refund processing time is typically within 5 business days. If you haven’t received your refund within this timeframe, we recommend checking your bank account and contacting your credit card company. There may be some processing time before the refund is officially posted. If you still have not received your refund, please reach out to us.
Please ship all returns to the following address:
Contact Supportrmation:
For any questions or further assistance regarding returns, refunds, or exchanges, please feel free to contact our customer support team:
Customer Support:
Monday – Friday, 9:00 am – 5:00 pm (GMT)
(You can still email us outside of business hours and we will respond within 24 hours)
Email: Support@Samtools.com
We appreciate your understanding and cooperation in following our return policies. By making a purchase with us, you confirm that you have read, understood, and accepted our Refund Policy.