We here at Samtools understand the significance of your goods arriving promptly and undamaged. This means that we’ll be extra cautious when packing and sending your purchase.
We currently offer shipping only inside the United States, but we want to expand our international reach later in the year.
We do NOT ship to P.O. boxes or APO/FPO addresses.
Processing, order cut-off time, and transit time:
Your Order will be shipped only on buisness days (monday-friday), if the item is in stock, it will be processed and shipped within 1-2 buisness days after verification of your order and approvat of your credit.
Free Shipping Available For All Orders
Handling time: 1-2 days (Monday – Friday)
Transit time: 3-4 days (Monday – Friday)
Order cut-off will be at 5:00 p.m. (GMT). Time in Greenwich Mean Time. (Monday through Friday)
That implies that if you place an order after 5 p.m., it won’t be processed until the following business day.
Modalities of Supply:
DPD US, Evri, and shipping are all methods we employ to get your order to you.
Shipment Fees:
There will be no shipping fees applied to any purchases. (Free shipping in the United States.)
All prices are in US Dollar (USD).
There are no dues or fees to join.
Address change
Once the package is on its way, we can’t change the location. If you need to change where your order will be sent, please email us at Support@Samtools.com within 48 hours of making your order.
Several locations
We are unable to ship to different locations for the same order. If you need things shipped to different locations, please place separate orders. If you require assistance on this matter, please contact : Support@Samtools.com
Wrong address
If our goods are returned to us because you entered an incorrect mailing address during checkout, you will be responsible for paying all additional shipping fees associated with resending the item.
Shipping Status
As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number. If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout and we’ll be sure to deliver the items within that timeframe.
Order changes
Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.
Item not received
If you have issues at all with final delivery please contact at Support@Samtools.com
Delayed
However, there are a few occasions where there are holdups. If there is a delay in the order of more than 8 working days, we will get in touch with you as soon as possible.
Order monitoring
You will receive a tracking number with your shipment so that you can monitor its whereabouts until it reaches you. Your order status may be here
Transport-related package damage
If you receive a shipment that appears to have been damaged during shipping, please notify our customer service team as soon as possible and refuse delivery. If you were not home when the box was delivered, please get in touch with us at Support@Samtools.com
Support for Customers
Monday – Friday, 9:00 am – 5:00 pm (GMT)
(You can still email us outside of business hours and we will respond within 24 hours)
Address: 570 Grand Ave apt 4, Oakland California 94610, United States